policypage

delivery & Refunds

1
We offer delivery within [list of areas/countries]. Check our checkout page for specific delivery locations.
2
Delivery times vary based on location. During checkout, you will see an estimated delivery timeframe. External factors may affect delivery times.
3
Shipping costs are calculated during the checkout process. Check your order summary for details on shipping fees.
4
Once your order is shipped, you will receive a tracking number via email. Use this number to track your order through our website or the designated courier's platform.
5
We collaborate with reputable courier services to ensure the safe and timely delivery of your Dokha products.

1
Refunds are applicable for damaged or defective products. Contact us within 2 days of receiving your order to initiate the refund process.
2
To request a refund, provide clear images of the damaged or defective product and contact our customer support at [customer support email/phone number].
3
Refunds will be processed within [specified timeframe] once the return is approved. The actual refund time may vary based on your payment method.
4
Refunds will be issued using the original payment method used during the purchase.
5
Certain items, such as opened or used products, are non-refundable unless they are damaged or defective upon arrival.
6
You can cancel your order within [specified timeframe] after placing it. Contact our customer support to request a cancellation.